FAQ

Find our most common questions below

• When will I receive my order?

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  All orders with in stock items take up to 4 business day to process before heading out the door. Items generally take 2-4 business days for delivery. We offer free ground shipping for all our orders.
  
  A little fine print: Please note, processing times are in addition to the transit time estimates. While it’s likely your order will arrive within the estimated timeframe, it’s not a guarantee.

• I ordered something on preorder. When will it ship?

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  *This chart is updated on a delay when changes are needed. Please check the items page for the current shipping times.

• I just ordered but I picked the wrong color - what should I do?

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  Whoops! You're able to click "Edit or Cancel" on your order confirmation within 60 minutes of your order being placed. This will cancel your order so you can place a new one. If you've passed that time window, email us as soon as you can!
  
  Once your order is in the fulfillment process, we are unable to make further edits and hope it fits in nicely! But every place is different, and if you need to exchange, please click here to do so.

• How do I clean my Always Pan or Perfect Pot?

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  We recommend hand washing our cookware with soapy water and a sponge to keep your Always Pan or Perfect Pot in tip-top shape. It's also a good idea to let it cool down before submerging it in water to avoid extreme temperature changes as this could damage the non-stick coating. The metal steamer basket included with the Always Pan is dishwasher safe. Like all wood, the nesting utensil (and Spruce Steamer if you snagged that, too!) is not dishwasher friendly and should be washed by hand.