*This chart is updated on a delay when changes are needed. Please check the items page for the current shipping times.

How thoughtful of you! Our pieces are PERFECT for housewarmings, newlyweds, or as a not-so-subtle suggestion to someone you want to cook more. Select “Add a note” during the checkout process and we’ll include a customized gift note. We’ll add the note to one item in your order and do our best to include it with the item we expect to deliver to your recipient first.

We don’t want to spoil any surprises! Note that all items ship in a box with our Our Place logo. We never include pricing information with any of our products (gifts or otherwise!).

We don’t currently offer gift wrapping, but hope to in the future!

You should have an order confirmation email with your order number in your inbox. It will start with #OP followed by a series of numbers. If you’re having trouble finding it, search for hello@fromourplace.com. Be sure to check your spam folder in case it ended up. If you still can’t find it, let us know and we’ll help you out! When you reach out please be sure to include which country you’re shipping to so we can help find your order more efficiently.

(If you’re looking for an exchange order confirmation, that will start with #EXC-OP and a series of numbers.)

Well, that’s a bummer — we’re so sorry that happened. Please click here and we’ll get you a replacement on the way ASAP. Please select “Delivery Issue” for your return reason so we can be sure to share this feedback with the appropriate teams.

We ship across mainland United States as well as Hawaii and Alaska. Please click here for shipping to Canada and click here for shipping to the UK. We hope to be available in more countries, soon! Follow us at @ourplace on Instagram and join our mailing below to hear what we are up to (and where we are going) next!

We accept all major bank cards, Our Place Gift Cards, PayPal, Apple Pay and Google Pay. Looking to pay over time? No prob: we offer a payment plan through Klarna. Some payment processors such as Apple Pay, Amazon Pay & PayPal will default to shipping to the address associated with that account, so be sure to double check your details before placing the order!

It happens! You're able to cancel your order within 60 minutes via a link at the bottom of your order confirmation email. From there, just place a new order so we can get that heading to the right place! If you have a one time promo code, just drop us a note after your new order is placed and we can credit you retroactively.

Once our warehouse team is packaging up your order we are unable to change any shipping information.

You can use the Always Pan for a ton of different of things. But there are eight pieces in particular that the Always Pan was designed to replace (the most common ones the old-school brands want people to think they need):

1) Steamer & strainer (each Always Pan has a steamer basket included!)
2) Sautee pan
3) Saucepan
4) Saucier (which is just a rounded saucepan!)
5) Skillet
6) Fry pan
7) Nonstick pan
8) Spoon Rest (The Always Pan is designed with a built-in spoon rest and comes with a custom spatula designed to fit perfectly)

We're so excited you're cooking! The Always Pan was created to suit all levels of culinary expertise so no need to feel intimidated.

Here are a few quick tips: First, never walk away from an active stove top! Always keep an eye on things. Second, always put a little high-smoke-point fat into the skillet while the burner is on (avocado, coconut, peanut, and extra virgin olive oils and clarified butter aka ghee are great choices!). Third, have fun!

Pan features: The handle doubles as a built-in spatula rest and we've included a nesting steamer basket, too. The lid has a triangular steam indicator so you can lock moisture in and release it when you need to.

If a recipe calls for a saute pan, steamer, saucier, saucepan, skillet, or fry pan –– odds are, the Always Pan's got your back.

We recommend cooking on low to medium low heat as high heat over a long period of time can degrade the quality of the nonstick. That said, the occasional sear is totally fine! Our cast aluminum body is designed to heat quickly and evenly distribute energy so you shouldn't need to cook higher than medium for most of your cooking needs. Better design = better heat distribution.

We also recommend using non-aerosol, high smoke point oils and fats like refined coconut, avocado, peanut, and clarified butter (like ghee). An oil's "smoke point" refers to the point at which the oil gets too hot and begins to break down (and smoke). When this happens it can leave behind residue that is difficult to clean. Oils with a high smoke point at ~400-520°F, like extra virgin olive, refined coconut, avocado, peanut oils and ghee will work best. Of course, if you're overheating your pan and using high heat for extended periods, it might cause some of those same issues regardless of the oil/fat you're using.

Lastly, we recommend waiting until the Always Pan has cooled before submerging it in water as extreme temperature changes could cause deterioration to the non-stick coating.

We recommend hand washing our cookware with soapy water and a sponge to keep your Always Pan or Perfect Pot in tip-top shape. It's also a good idea to let it cool down before submerging it in water to avoid extreme temperature changes as this could damage the non-stick coating. The metal steamer basket included with the Always Pan is dishwasher safe. Like all wood, the nesting utensil (and Spruce Steamer if you snagged that, too!) is not dishwasher friendly and should be washed by hand.

So glad you asked! The original nonstick Always Pan is coated in a non-toxic, environmentally-friendly ceramic non-stick coating. No PFOA, PTFE, GenX chemicals or other questionable materials in sight!

To break it down a little bit for you: our Always Pan uses a sol-gel non-stick coating that is made primarily from silicon dioxide which is known in the cookware industry as "ceramic non-stick." It's tested not only to the standards of a ceramic coating (meaning no heavy metals are able to pass through the coating) but also tested to the standards of a polymeric coating (which means that absolutely nothing can pass through the coating).

The cast iron Always Pan has an enamel coating and will not require seasoning (although we do have tips and tricks to enhance the nonstick properties).

The original Always Pan is not oven-safe and is designed for use on stove tops only!

The cast iron Always Pan is oven safe up to 425°F with the lid and 500°F (and broiler safe) without the lid.

The Always Pan should be used on low to medium-low heat to ensure the non-stick coating lasts for years to come (though the occasional sear is a-ok!). Our cast aluminum body is designed to heat quickly and evenly distribute energy so you shouldn't need to go higher than medium for most of your cooking needs. Think of it as an ultra-efficient energy user.

You can use it a few different ways! First, add a little water to the Always Pan, and bring it to a simmer. Then add the steamer on top (if the water comes through the holes, pour a little out), and put whatever you're steaming into the basket. Place the lid on and ta-da! You're ready to steam. You can also boil pasta or veggies right in the steamer too - just keep the steamer inside, add the goodies, pour water or broth to cover, and pop the lid on! When everything is boiled and ready, it can be conveniently lifted out of the water using the steamer basket. Don't forget to use a towel for your hands as the steamer handles can get hot.

When steaming larger items we recommend checking the bottom of the pan periodically to ensure there is enough water to continue steaming. This should not be needed when steaming things quickly like broccoli or fish but might be needed if steaming chicken or artichokes, which can take more time (and water!).

No worries, we all make mistakes! All your spatula needs is a little oil. Just rub it down with a paper towel soaked in a little mineral oil to re-mositurize the wood - you may need to do this a couple times depending on how dry it is but it'll be near good as new in no time! If it's still looking a little worse for wear reach out to us and we can get a new one sent your way.

All our boxes are packaged with biodegradable and recyclable corrugate –– no plastic or bubble wrap needed! They also come with a handy pull tab, so you can open them without scissors. We go to great lengths with our factories and manufacturers to ensure there's no plastic involved. Don't forget to fold your boxes flat before recycling!

The weight of our original Always Pan is 3 pounds and the lid weighs 1 pound.

The weight of our cast iron Always Pan is 6.9 pounds and the lid weighs 1.8 pounds.

The dimensions of our original Always Pan is 10" diameter and 2.7" tall. It can hold up to 2.6 quarts.

The dimensions of our cast iron Always Pan: is 9.5” inner diameter and 2.25” tall. It can hold up to 1.9 quarts.

The Side Bowls are 6” diameter and 2.75” tall. They can hold 30 ounces and are stackable for easy storage.

The Main Plates are 9.75" diameter and 3/4" tall and are stackable for easy storage.

The Side Plates are 7.5" diameter and 3/4" tall and are stackable for easy storage.

The Drinking Glasses are 3.3" diameter and 3.8" tall and can hold 12 ounces. Plus they're stackable for easy storage!

Whoops! You're able to click "Edit or Cancel" on your order confirmation within 60 minutes of your order being placed. This will cancel your order so you can place a new one. If you've passed that time window, email us as soon as you can!

Once your order is in the fulfillment process, we are unable to make further edits and hope it fits in nicely! But every place is different, and if you need to exchange, please click here to do so.

Returns can take up to 14 days from the date shipped to arrive back to us and are usually processed within 1 week. We’ll send you an email once the refund has been processed. If you’ve waited more than 3 weeks with no email please email us.

Due to the complexity of our returns process, we ask that you refrain from combining returns of multiple items into a single package.

We use the information printed on your shipping label to process your returns, so consolidating items from different items will slow down the processing time for your refund.

Great question - for each of our collections, we find partners who are working to create systems-based change in the communities that we share. Our most recent charity partner was Feeding America to whom we donated the over 200,000 meals to help fight hunger during COVID-19.

At Our Place, we believe in the power of home-cooking to bring people together. Our mission is to create products and experiences that celebrate cultures, honor traditions, and cultivate connections. Every building block of our business is towards a more connected world. We invest in factories with safe and ethical working conditions that pay above a living wage so that the people who make our products have time, energy, and resources to connect with the people they love. We invest in products made from thoughtful and responsible materials, because what we make is connected to the health of the earth we share. We invest in telling stories about real people and the vast cornucopia of communities that make up America, because a big world full of people who are different becomes much smaller when we know each other.

We started Our Place as a majority founding team of immigrants, finding our place in America by cooking and sharing food with our new communities. That's the power of home-cooking - it is at the root of connection, love, identity, culture, and belonging. The name Our Place roots us in our mission and values, and holds us accountable to working on the big questions: Is it Our Place to speak up? Is it Our Place to change things for the better? How can this Place be Ours if we don't work to create a more inclusive, just world? If these are the types of questions you find yourself asking as well, we'll see you at Our Place :)

We know that what we make is connected to the health of the earth we share. That's why we invest in products made from thoughtful and responsible materials. Our glasses are made from a portion of recycled glass and natural sand, and are also naturally dyed. Our Always Pan is made from a portion of recycled materials as well. Our packaging is 100% free of plastics, is fully recyclable and biodegradable, and innovatively designed to eliminate the need for a shipper box. Our products are also intended to streamline your kitchen, and reduce the number of items you need to buy. These are just some of our initial sustainability practices, with many more in the works, and if you have any other suggestions for us, we'd love to hear them!

When we started Our Place, we knew it was about so much more than kitchenware.

We wanted to create a place that brought people together to celebrate traditions and create new ones.

We knew we wanted to work with sustainable materials and female artisans.

We also knew that whatever we made, it had to make cooking more approachable and less cluttered. Simpler. Because when you have the right tools, cooking at home is beautiful. So we created Our Place, to bring people together through the power of home-cooking.

Amazing! Send us a note here!

We're growing and are always looking for incredible talent to join our LA-based team! If you're interested in joining Our Place, you can give us a shout here!

If you're questioning "is this seasoning or the pan coating?" it's probably good you're here. We recommend giving your cookware a rigorous cleaning with non-abrasive scrubbers to see if that will do the trick and remove any residue. If you've still got residue after cleaning or some serious scratching on your cookware it may be time to update (though a few scratches is okay and very normal). If you're quite not sure or need tips and tricks for our favorite cleaning methods, let us know - we have a few tricks and tips we can share!

We're currently sold online only.

We are currently sourcing partners who might be able to accept lightly used kitchenware. If you know of a partner we'd be able to work with please do reach out to us. We'd love to learn more about organizations that are important to you.

We do! You are welcome to refer your friends here and earn 200 points for each successful referral.

A successful referral is when you send a new customer to Our Place using your referral link. Their first purchase needs to be for a subtotal of $100+ after any discounts or gift cards. If their purchase is under $100, deemed to not be their first purchase, or if they live in your household, it will not be considered a successful referral. Other rules may apply and the program is subject to change without notice.

To start, thanks so much for signing up and participating in our program! During checkout be sure to log in and select "redeem points" as part of the checkout process. You can do this by clicking on "Account" in the top right corner and signing in (or creating an account). Once you are signed in, you'll be able to apply your available points during the checkout process as long as you:

1. Have $50+ in your cart
2. Have enough points available to redeem them (100 point minimum)

Looking for a little more detailed instructions?

Mobile Process
1. Shop around on our site!
2. Before going through checkout click on the three lines at the top left side of your screen and scroll until you find “Account” towards the bottom. Log in! You can also reset your password if needed from this screen or click “create an account” if you haven’t registered yet.
3. Now you may continue to checkout! Just hit the number at the top right corner of your screen to pop your cart out and click continue to checkout. 4. You should see your available points in your cart! You can redeem up to 300 points/purchase. Select the number of points you’d like to apply from the drop down. As a reminder, your cart value must be $50+ to apply points.
5. Under your order total you’ll likely see a few options for express checkout. Skip over those options as they will not work with points redemption.
6. From here just enter your address and payment information as usual!

Desktop
1. Shop around on our site!
2. Before going through the checkout click “Account” towards the top of your screen. Log in! You can also reset your password if needed from this screen or click “create an account” if you haven’t registered yet.
3. Now you may continue to checkout! Just hit the number at the top right corner of your screen to pop your cart out and click continue to checkout.
4. You should see your available points in your cart on the right side under your cart contents! You can redeem up to 300 points/purchase. Select the number of points you’d like to apply from the drop down. As a reminder, your cart value must be $50+ to apply points.
5. Back on the left side of your screen, you’ll likely see a few options for express checkout. Skip over those options as they will not work with points redemption.
6. From here just enter your address and payment information as usual!

If you’re still having trouble, a screenshot of your payment page (without information entered, of course!) would be super useful so we can see what you are experiencing.

Please note: Due to Shopify limitations you're not able to checkout using points when paying with ShopPay or ApplePay. We recommend checking out in incognito mode if you're having trouble! Points are available in predetermined tiers up to 300 points per purchase and are not able to be combined with other discount codes.

We have three tiers: Guest, Friend, and Family. When you sign up for our program, you're automatically in the Guest tier just for signing up! Starting that date you'll start accruing points and will have 1 year (365 days) to reach the next tier. Once you reach a new tier, you'll have 1 full year (365 days) for those benefits!

Our tiers are based on the amount of money spent:
Guest: $0 - $149.00 (active enrollment is required to receive benefits)
Friend: $149.00-$350
Family: $350.01+

Each new tier has new benefits to unlock!

Our program is launching on September 7, 2021, so we won't be able to add points for purchases made before our program launch date. For our program launch, we did look back at the amount spent (starting on 1/1/19) and enter you into the tier you would have been in. It's our gift to you! So you might log in and find you're already in our Friend or Family tier!

If you just forgot to sign in when placing your order though, no worries. Your points will be waiting in your account based on the email address used at the time of purchase.

Depending on the tier you're in you'll earn 1 point for each dollar spent or more. As an example, once you enter the Family tier each dollar spent will earn you 1.5 points! We also have double point days where you can earn up to 3 points per dollar. Points are awarded on the subtotal of the order (after discounts, gift cards, and before taxes).

The anniversary is the day you created your account. When logged in just click on "rewards history" and scroll to the bottom to see the date your account was created. Easy as cooking in an Always Pan!

Your birthday points will be added on your birthday!

If you sign up and enter your birthday within the 30 days prior to your actual day of birth, you’ll see the points added on a delay. They’ll appear on the 31st day and then on your actual birthday from here on out!

Points may be deducted for a few reasons:

- Points expire after a year of inactivity. Once they are gone, they are gone so be sure to use them up before they are removed from your account.
- If you return a purchase for a refund, any points associated with that order will be removed from your account.
- If you refer a friend who completes a purchase which is considered a successful referral but they then return their order.

- Earnings such as a birthday or anniversary are considered passive actions. They will expire 1 year from the most recent active action (such as a purchase).
If you've redeemed your points between earning them + a return, that is OK! Points can go into the negative, but as soon as you earn more, you'll be well on your way to getting back into the positive with points again!