Ordering
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When will my order arrive?+-
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I'd love to give this as a gift! What does the gifting look like?+-
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How do I find my order number?+-
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My item arrived damaged. What should I do?+-
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Where do you ship?+-
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Can you expedite shipping?+-
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What payment methods do you accept?+-
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I entered the wrong shipping address? What should I do?+-
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Do you have a referral program?+-
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Why wonât my promo code work?+-
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Why hasnât my tracking number updated?+-
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My order says it was delivered but I didnât receive anything.+-
Products
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What is an Always Pan?+-
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What are the 8 cookware items the Always Pan replaces?+-
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It's my first time cooking - how do I use this?+-
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How do I keep the non-stick lasting long?+-
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How do I clean it?+-
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What nonstick coating do you use?+-
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Is the Always Pan oven safe?+-
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Is the Always Pan induction compatible?+-
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What is the maximum temperature I can use?+-
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How do I use the steamer basket?+-
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I accidentally put my spatula in the dishwasher! What do I do?!+-
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How do you package your materials?+-
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How much does the Always Pan weigh?+-
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What are the dimensions of the Always Pan?+-
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What are the dimensions of the Side Bowls?+-
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What are the dimensions of the Main Plates?+-
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What are the dimensions of the Side Plates?+-
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What are the dimensions of the Drinking Glasses?+-
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Where are your products manufactured?+-
Returns
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What is your return policy?+-
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My item arrived damaged. What should I do?+-
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I just ordered but I picked the wrong color - what should I do?+-
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How do I start a return?+-
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How do I start an exchange?+-
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What is an Instant Store Credit Refund?+-
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Why didnât I get an Instant Store Credit Refund?+-
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What if I used part of my Instant Store Credit?+-
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When can I expect my refund?+-
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Can I combine my returns using one shipping label?+-
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Iâm having trouble initiating a return.+-
Mission
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Where is my money going? Where are you donating to?+-
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What are your values and mission?+-
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Are you using humane and ethical practices? Where are your products made?+-
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What does your name mean?+-
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What are your sustainability practices?+-
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What is your founding story?+-
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How do I unsubscribe from your mailing list?+-
WORK WITH US
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I work for a publication and would love to feature you, where can I reach out to?+-
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Are you hiring?+-
OTHER
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What should I look for to know if its time to replace my current kitchenware?+-
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Are your products sold in stores?+-
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Do you donate? Do you recycle? What happens to returned products?+-
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How do I contact you?+-
Need to exchange or return an item? Please click here.
Didn't find the answer to your question? Send us a note at hello@fromourplace.com.