All our boxes are packaged with biodegradeable and recyclable corrugate -- no bubble wrap or virgin plastic anywhere in sight! They also come with a handy pull tab, so no sharp objects required. We go to great lengths with our factories and manufacturers to ensure there's no plastic involved. Please fold your boxes flat before recycling!

All of our products are dishwasher safe except for the Always Pan's wooden utensil -- that little guy needs to be hand-washed. For the Always Pan, while the dishwasher's always an option, it's non-stick and so easy to clean you'll rarely need to! We recommend some soapy water and a gentle sponge. Avoid anything harsh and abrasive like steel wool.

We're so excited you're cooking! You're gonna have a great time. The Always Pan is designed for exactly this situation. Plop it over a heat source on your stove top (they're all compatible, just no oven use please) and get to cooking! Here are a few quick tips. First, never walk away from an active stove top! Always keep an eye on things. Second, always put a little oil or other fat into the skillet while it heats up -- it's never a good idea to heat up a totally empty pan. Beyond that, the choice is yours! If a recipe calls for a sautee pan, steamer, saucier, saucepan, skillet, or fry pan -- odds are, the Always Pan's got your back.

You can use it a few different ways! First, simply add a little water to the Always Pan, and bring it to a simmer. Add the steamer on top (if the water comes through the holes, pour a little out), and put whatever you're steaming into the basket. Place the lid on and you're ready to steam! Please use a towel or oven mitt to balance the basket if you're lifting it up with food on it. If not, it might tip over. You can also boil pasta or veggies right in the pot. Simply keep the steamer inside, add the goodies, pour water or broth to cover, and pop the lid on! When everything is boiled and ready, it can be conveniently lifted out of the water using the steamer basket. Again, please use another (covered) hand to stabilize the basket so your food doesn't tip over.

The Always Pan is safe up to medium high heat on most stove tops. If you're looking for a more specific temperature limit we recommend cooking under 475 degrees.  Please avoid oven use.

The Always Pan is coated in a safe, environmentally-friendly ceramic non-stick coating. No PFOA, PTFE, or other questionable materials in sight! If you want to learn more about any of our materials, just give us a shout at hello@fromourplace.com.

The Always Pan is not recommended for oven use.

Don't panic! Just rub it down with a paper towel soaked in a little mineral oil, vegetable oil, or olive oil. It'll be good as new in no time! If you run into any issues, give us a shout at hello@fromourplace.com

Our Pans have been FLYING off the shelves (and into your IG stories too…), and as a small team, we’re doing our very best to keep up. If you’ve pre-ordered (thank you!) and are patiently awaiting your shipment, please see below for the most up-to-date information on when you’ll receive your order. A very big thank you for your patience and understanding as we navigate some unexpected obstacles. We have a smaller team at our warehouse due to COVID-19 which means we’re limited on how many orders we can ship out a day. We’ll be shipping out within these windows in order of when your purchase was made. If you still have questions or want to drop us a note, email us at hello@fromourplace.com.

Gift away! We think our pieces make amazing gifts for any housewarming, newly weds, or newly independent people in your life. Our packages never include pricing information but just a heads up - we might need a bit of information from you should we have any questions about the order. You can choose to ship your Our Place order to yourself and hand deliver it or let us do the (not so heavy) lifting by entering your receipients address for shipping. We will be sure to make it quick and simple if we have to reach out to you. At this time, we don't offer gift-wrapping or gift receipts, but we're happy to help if your lucky recipient has any issues!

You'll see it on the first email we sent your way, after you order -- or just drop us a line at hello@fromourplace.com. We're here to help.

Well, that's a bummer -- we're so sorry that happened. Drop us a line at hello@fromourplace.com with photos of the product and we'll get you a replacement on the way ASAP.

We ship across all 50 states, so if you're in the US we have you covered (Hawaii and Alaska included). If you're outside of the US we hope to ship to you soon, too. Please let us know at hello@fromourplace.com if you're interested!

Whoops! Drop us a line as soon as you can! If you've already received it, hopefully it fits in nicely! But every place is different, and if you need to swap it out, we've got your back! 

We offer free returns up to 30 days after your item has been delivered. Just drop us a line at hello@fromourplace.com and we can get the process started. If you'd be kind enough to let us know what your not liking about your Our Place products that would be incredibly helpful feedback for us! 

We accept all major US bank cards, paypal, apple pay and google pay.

You're welcome to email us at hello@fromourplace.com and we'll try to catch it before it makes it to our warehouse team. Once that happens though, we're unable to change any shipping information so you'll want to change it directly with the carrier (UPS or USPS) once tracking has been generated. Please note, most carriers do charge a fee for this and it may delay your shipment. 

We'll be able to advise of best next steps so reach out to us. 

Great question -- for each of our collections, we find partners who are working to create systems-based change in the communities that we share. For our launch, we partnered with the Los Angeles Food Policy Council on an issue we both care a lot about: access to good food in our hometown, Los Angeles. Like LAFPC, we believe all communities deserve access to good food, grown in a way that respects people and the planet. As we continue to grow, we look forward to partnering with more organizations with thought and care. If you have an idea for a great partner for Our Place, let us know at hello@fromourplace.com! We're always working to create more seats at our table.

At Our Place, we believe sharing a home-cooked meal is foundational to connection. We make products that connect people over home-cooking. Our collections are new heirlooms from the cultures and places that make up the fabric of the modern American kitchen. We believe that there is a transformative power in uplifting the differences in how people cook and eat together. Our hope is that telling stories of tradition will bring the disparate edges of our world closer together.

We really appreciate you asking -- this is something we care deeply about as well. Our partners are paid fair wages with ethical work life balance and breaks. Our Always Pan, Side Bowls, and Main Plates are made by hardworking and talented people in factories in China. Our Drinking Glasses are hand-made in Thailand.

Yes! If you're interested in joining Our Place, you can give us a shout at careers@fromourplace.com.

Our Place holds a lot of meaning for us. First, to us, it evokes a sense of warmth, togetherness, and love. With a founding team full of first and second generation immigrants, we've spent some real time thinking deeply about Our Place. We'll often ask our friends, partners, and colleagues -- What is Our Place? Is it Our Place to speak up? Is it Our Place to try to change things? And, finally, "Our Place" caps off our favorite sentence ever: See you at Our Place :-)

We're currently sold online only.

Go for it! Our products are made to withstand the heat of a kitchen so the temperature of your home certainly will be OK, too.

If you're questioning "is this seasoning or the pan coating?" it's probably a great idea you're here. It's always a good idea to give your cookware a rigorous cleaning with non-abrasive scrubbers to see if that will do the trick. If you've still got residue after cleaning or some serious scratching on your cookware it may be time to update (though a few scratches is okay and very normal). If you're quite not sure or need tips and tricks for our favorite cleaning methods, let us know - we have a few tricks and tips we can share!

We are currently sourcing partners who might be able to accept lightly used kitchenware. If you know of a partner we'd be able to work with please do reach out to us. We'd love to learn more about organizations that are important to you.