Ordering

  • When will I receive my order?
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  • I'd love to give this as a gift! What does the gifting look like?
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  • How do I find my order number?
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  • My item arrived damaged. What should I do?
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  • Where do you ship?
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  • What payment methods do you accept?
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  • I entered the wrong shipping address? What should I do?
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  • Why won’t my promo code work?
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  • Why hasn’t my tracking number updated?
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  • My order says it was delivered but I didn’t receive anything.
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Products

  • What is an Always Pan?
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  • What are the 8 cookware items the Always Pan replaces?
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  • It's my first time cooking - how do I use this?
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  • How do I keep the nonstick lasting long?
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  • How do I clean it?
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  • What nonstick coating do you use?
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  • Is the Always Pan oven safe?
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  • Is the Always Pan induction compatible?
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  • What is the maximum temperature I can use?
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  • How do I use the steamer basket?
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  • I accidentally put my spatula in the dishwasher! What do I do?!
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  • How do you package your materials?
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  • How much does the Always Pan weigh?
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  • What are the dimensions of the Always Pan?
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  • What are the dimensions of the Side Bowls?
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  • What are the dimensions of the Main Plates?
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  • What are the dimensions of the Side Plates?
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  • What are the dimensions of the Drinking Glasses?
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  • Where are your products manufactured?
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Returns

  • What is your return policy?
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  • How do I start a return or exchange?
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  • I’m having trouble initiating a return.
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  • I received this as a gift – how can I exchange it?
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  • I just ordered but I picked the wrong color - what should I do?
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  • My item arrived damaged. What should I do?
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  • When can I expect my refund?
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  • Can I combine my returns using one shipping label?
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Mission

  • Where is my money going? Where are you donating to?
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  • What are your values and mission?
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  • Are you using humane and ethical practices? Where are your products made?
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  • What does your name mean?
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  • What are your sustainability practices?
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  • What is your founding story?
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  • How do I unsubscribe from your mailing list?
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WORK WITH US

  • I work for a publication and would love to feature you, where can I reach out to?
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  • Are you hiring?
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OTHER

  • What should I look for to know if its time to replace my current kitchenware?
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  • Are your products sold in stores?
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  • Do you donate? Do you recycle? What happens to returned products?
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  • How do I contact you?
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Accounts & Dirty Dishes Club

  • Can I make an account with Our Place? I'd like to see my order information.
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  • Do you have a referral program? How do I join?
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  • I earned points (yay!) but I don't know how to redeem them. How do I checkout using points?
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  • How do your tiers work?
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  • Will my past purchases count?
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  • How do points for dollars spent work?
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  • When is my anniversary?
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  • When are birthday points given?
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  • Why did I lose points?
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Didn't find the answer to your question? Send us a note at hello@fromourplace.com.
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