This limited lifetime warranty covers defects in performance, material or construction when used normally in accordance with Our Place’s care instructions for the following products:

Titanium Mini Always Pan Pro

Titanium Large Always Pan Pro

Titanium Perfect Pot Pro

Titanium Mini Perfect Pot Pro

See the general warranty exclusions below.

A lifetime–the warranty period for covered titanium products is limited to the end of the original retail purchaser’s lifetime.

This limited warranty covers defects in performance, material or construction when used normally in accordance with Our Place’s care instructions for the following products:

The warranty period for the covered Non-Stick Cast Aluminum Products is limited to one (1) year from the date of delivery to the purchaser.

This limited warranty covers defects in material and workmanship when used normally in accordance with Our Place’s user manual for the following appliances:
This warranty does not cover failure to follow the user manual (e.g. use, warning, maintenance and care instructions); use of the appliance with products not approved by Our Place; glass parts and other accessory items that are packed with the appliance; and installation with an incorrect electric current, voltage, circuit breaker rating, extension cord or power supply. See also the general warranty exclusions below.

The warranty period for appliances is limited to one (1) year from the date of delivery to the purchaser.

This warranty covers defects in performance, material or construction when used normally in accordance with Our Place’s care instructions for the following products:
This may include chips and cracks and abrasion and acidic impacts that may occur during the warranty period. This warranty does not cover any damages due to thermal shocks or drops or damages to the rim of the product caused by stacking with a different product during storage. See also the general warranty exclusions below.

The warranty period for the covered ceramic products is limited to one (1) year from the date of delivery to the purchaser.

This warranty covers defects in performance, material or construction when used normally in accordance with Our Place’s care instructions for the following products:
This may include pronounced splintering or splitting that may occur during the warranty period, but does not include color variation due to the nature of the raw wood material. See also the general warranty exclusions below.

The warranty period for the covered wooden products is limited to one (1) year from the date of delivery to the purchaser.

This warranty covers defects in performance, material or construction when used normally in accordance with Our Place’s care instructions for the following products:
This may include chips and cracks that may occur during the warranty period, except damage to the rim of the product caused by stacking with a different product during storage. It also excludes thermal impact from misuse and damage from thermal shocks or drops. See also the general warranty exclusions below.

The warranty period for the covered glass product is limited to two (2) years from the date of delivery to the purchaser.

This warranty covers defects in performance, material or construction when used normally in accordance with Our Place’s care instructions for the following products:
See the general warranty exclusions below.

A lifetime–the warranty period for covered cast iron products is limited to the end of the original retail purchaser’s lifetime.

This warranty covers defects in performance, material or construction when used normally in accordance with Our Place’s care instructions for the following products:
See the general warranty exclusions below.

A lifetime–the warranty period for covered steel products is limited to the end of the original retail purchaser’s lifetime.

This warranty covers defects in performance, material or construction when used normally in accordance with Our Place’s care instructions for the following products:
See the general warranty exclusions below.

The warranty period for the covered silicone product is limited to two (2) years from the date of delivery to the purchaser.

This warranty covers defects in performance, material or construction when used normally in accordance with Our Place’s care instructions for the following products:
See the general warranty exclusions below.

The warranty period for the covered plastic product is limited to one (1) year from the date of delivery to the purchaser.

Please complete our Warranty Claim form to submit a claim for evaluation. Proof of purchase is required for all claims, including gifted products. As part of the investigation into the claim, we may require you to submit photos, answer questions about the product and your use of the product, and/or try recommended techniques to rectify the issue first.

If your claim is approved, Our Place will either repair, replace or refund the purchase price of the product, as determined by Our Place in its sole discretion. If we require the defective item to be returned to us, we will pay for return shipping if the item is returned within the country of purchase for our non-appliance products. For appliances, you will be responsible for the costs incurred to mail the returned product to us, including any applicable accessories.

While we will strive to exchange your product for the same make, color and model as your original purchase, we cannot make any guarantees. If an Our Place product, component or product color has been discontinued at the time of repair or replacement or if Our Place determines, in its sole discretion, that such repair or replacement is not commercially practicable or cannot be timely made, Our Place reserves the right to repair or replace such product or product component with a product model or color that is similar but not exactly the same as the product or component model originally purchased. Replacement with the same color cannot be guaranteed. At its sole discretion, Our Place is entitled to replace each defective component individually, as opposed to the entire product, and some assembly may be required by you. For example, if you purchase the Always Pan and only one component is found defective, Our Place may, at its discretion, opt to replace either the defective component or the entire Always Pan. Our Place reserves the right to utilize comparable reconditioned, refurbished, repaired, or re-manufactured products or parts in the warranty repair or replacement process. Such products and parts will be comparable in function and performance to an original product or part.

The original warranty period will remain and will not restart with this replacement item, regardless of the time remaining under the original warranty period.

EXCEPT AS EXPRESSLY PROVIDED HEREIN AND TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEDIES SET FORTH ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED. OUR PLACE DISCLAIMS ALL STATUTORY AND IMPLIED WARRANTIES INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WORKMANSHIP, MERCHANTABILITY, MERCHANTABLE QUALITY, DURABILITY AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS, TO THE MAXIMUM EXTENT PERMITTED BY LAW. IN SO FAR AS SUCH WARRANTIES CANNOT BE DISCLAIMED, OUR PLACE LIMITS THE DURATION AND REMEDIES OF SUCH WARRANTIES TO THE DURATION OF THIS EXPRESS WARRANTY AND, AT OUR PLACE'S OPTION, THE REPAIR OR REPLACEMENT SERVICES DESCRIBED HEREIN. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY (OR CONDITION) MAY LAST, SO THE LIMITATION DESCRIBED ABOVE MAY NOT APPLY TO YOU.

THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND OUR PLACE’S ENTIRE LIABILITY FOR ANY BREACH OF THIS WARRANTY. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state, or country to country.

OUR PLACE’S LIABILITY WILL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE PRODUCT. OUR PLACE WILL NOT UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THE PRODUCTS OR DAMAGES WITH RESPECT TO ANY ECONOMIC LOSS, PERSONAL INJURY, LOSS OF PROPERTY, LOSS OF REVENUES OR PROFITS, LOSS OF ENJOYMENT OR USE, COSTS OF REMOVAL, INSTALLATION OR OTHER INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY NATURE OR KIND. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the preceding limitation or exclusion may not apply to you.

This Limited Warranty Program does not cover any damages due to:

EXCEPT AS EXPRESSLY PROVIDED HEREIN AND TO THE EXTENT PERMITTED BY LAW (NOT APPLICABLE IN SK OR QUEBEC), THIS WARRANTY AND THE REMEDIES SET FORTH ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED. OUR PLACE DISCLAIMS ALL STATUTORY AND IMPLIED WARRANTIES INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WORKMANSHIP, MERCHANTABILITY, MERCHANTABLE QUALITY, DURABILITY AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS, TO THE MAXIMUM EXTENT PERMITTED BY LAW. IN SO FAR AS SUCH WARRANTIES CANNOT BE DISCLAIMED, OUR PLACE LIMITS THE DURATION AND REMEDIES OF SUCH WARRANTIES TO THE DURATION OF THIS EXPRESS WARRANTY AND, AT OUR PLACE'S OPTION, THE REPAIR OR REPLACEMENT SERVICES DESCRIBED HEREIN. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY (OR CONDITION) MAY LAST, SO THE LIMITATION DESCRIBED ABOVE MAY NOT APPLY TO YOU.

THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND OUR PLACE’S ENTIRE LIABILITY FOR ANY BREACH OF THIS WARRANTY. This warranty gives you specific legal rights, and you may also have other rights which vary depending on your jurisdiction of residence.

OUR PLACE’S LIABILITY WILL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE PRODUCT. OUR PLACE WILL NOT UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THE PRODUCTS OR DAMAGES WITH RESPECT TO ANY ECONOMIC LOSS, PERSONAL INJURY, LOSS OF PROPERTY, LOSS OF REVENUES OR PROFITS, LOSS OF ENJOYMENT OR USE, COSTS OF REMOVAL, INSTALLATION OR OTHER INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY NATURE OR KIND. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the preceding limitation or exclusion may not apply to you.