Privacy

Privacy Policy



LAGOM KITCHEN COMPANY dba OUR PLACE (“OUR PLACE” or “we” or “us”) has created this privacy policy (this "Privacy Policy") in order to demonstrate its commitment to users and and user privacy with regard to OUR PLACE’s website located at fromourplace.com (the “Site”). Privacy on the Site is of great importance to us.  Because we gather important information from our users and visitors (collectively “Users” or “you” or “your”), we have established this Privacy Policy to communicate our information gathering and dissemination practices. By accessing the Site, you acknowledge and agree to this Privacy Policy and also agree to the Terms of Use of the Website located at: https://fromourplace.com/pages/terms.

 

Information We Collect

We may require Users who use the Site to give us contact information, which may include, but is not limited to, the User’s name, mailing address, phone number, email address, cookies, IP logs, and other information (collectively “Personal Information”).  Besides the Personal Information, we may also collect other information you provide when using the Site including but not limited to viewed pages, entered search terms, product purchases, transaction related information (other than payment information), or any User Submissions.

 

How We Collect Information

You directly provide OUR PLACE with most of the data we collected.  We collect and process data when you:

  • Register online or place an order for any of our products.
  • Voluntarily complete a customer survey or provide feedback via email or our social media sites.
  • Use or view our Site via your browser’s cookies.

 

How We Use the Information We Collect

We use the information that we collect to provide and maintain the Site as we deem appropriate in our sole discretion and to provide any other goods and services that you and OUR PLACE agree to. We may also use the information to contact you to further discuss interest in our company, the goods and services that we provide, and to send information regarding our company, such as promotions and events. You may be invited to receive an email newsletter or other correspondence by providing an email address.  Your email address and any Personal Information will not be distributed or shared with third parties unless it is to transact such business as you have contracted us to do, to comply with any legal processes and/or law enforcement requests, or in order to conduct any business as we, in our sole subjective discretion, deem reasonable. We may also email (or send via other methods) information regarding updates to our products, Website, or OUR PLACE, and may send a newsletter, or other correspondence. You may unsubscribe from these emails at any time by clicking on the “unsubscribe” link included in any email or by contacting us via email at hello@fromourplace.com with the word “UNSUBSCRIBE” in the subject line.  Even if you are removed from any such list, if you use our services, you will continue to receive email correspondence from OUR PLACE related to its Site. For personal data that is subject to General Data Protective Regulation 2016/679 (“GDPR”), we rely on several legal bases to process your data, which include (i) when you have given consent, which you may withdraw at any time by emailing hello@fromourplace.com; (ii) when data processing is necessary to perform a contract with you, such as the Terms of Use, and (iii) our legitimate business interests, such as improving and personalizing our services, marketing new features or products that may be of interest to you, and promoting safety and security of the services and our customers. 

If you have agreed to receive marketing correspondences from use, you may always opt out at a later date.  

You have the right to stop OUR PLACE from contacting you for marketing purpose or giving data to third party partners.  

If you no longer wish to be contacted for marketing purposes, please contact us via email at hello@fromourplace.com with the “OPT-OUT” in the subject line.  

 

Disclosure of User Information to Third Parties

In addition to the use of information described above, OUR PLACE reserves the right to disclose information provided by Users (including Personal Information) as follows:

Disclosure By Law.  You acknowledge and agree that we may disclose information you provide if required to do so by law, at the request of a third party, or if we, in our sole discretion, believe that disclosure is reasonable to (1) comply with the law, requests or orders from law enforcement, or any legal process (whether or not such disclosure is required by applicable law); or (2) protect or defend OUR PLACE’s, or a third party’s, rights or property. 

Disclosure to Third Party Service Providers. We may share your information with third party service providers to perform functions on our behalf.  Examples include but are not limited to fulfilling orders, processing payments, handling billing disputes and collections, analyzing data, providing marketing assistance and providing customer service. OUR PLACE may also partner with third party service providers for fraud prevention and/or identity verification. Your information will be treated as private and confidential by such third party service providers and not used for any other purpose than we authorize.

Data/Information Transfer As a Result of Sale of Business. In the event that OUR PLACE is involved in a bankruptcy, merger, acquisition, reorganization or sale of assets, OUR PLACE reserves the right to sell or transfer User information (including Personal Information) as part of any such transaction.  To the maximum extent allowable by law, the Privacy Policy will apply to the User information as transferred to the successor entity. However, User information submitted after a transfer to a successor entity may be subject to a new privacy policy adopted by the successor entity.

 

Data Retention

OUR PLACE securely stores your data on Shopify’s servers.  Shopify and we keep your information, such as your name, email address and phone number for as long as you keep your account in existence.  In some instances, we will delete the information you provide to us after it is no longer needed. We also keep information about you and your use of the Site for long as it is necessary for our legitimate business interests, for legal reasons, and to prevent harm to you, any third party, or us.

 

Your Data Protection Rights

For User data that is subject to GDPR, Users are entitled to various data protection rights as outlined as follow:  

The Right to Access. You have the right to request OUR PLACE for copies of your personal data.  We may charge you a small fee for this service.

The Right to Correct. You have the right to request OUR PLACE correct any information you believe is inaccurate.  You also have the right to request OUR PLACE to complete information you believe is incomplete.  

The Right to Erasure. You have the right to request OUR PLACE to erase your personal data, under certain conditions.

The Right to Restrict Processing. You have the right to request OUR PLACE restrict the processing of personal data, under certain conditions.

The Right to Object to Processing. You have the right to object OUR PLACE’s processing of your personal data, under certain conditions.

The Right to Data Portability. You have the right to request OUR PLACE transfer the data we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you.  If you would like to exercise any of these rights, please contact us at hello@fromourplace.com

 

Children

The Site is not intended for persons under 18 years of age, or any higher minimum age in the jurisdiction where that person resides (“Child” or “Children”), and is not intentionally developed for or directed to Children. We do not knowingly solicit or collect any information from Children nor do we knowingly market our products or services to Children. If we learn that we have collected information of a Child, we will take steps to delete such information from our files as soon as possible and, if applicable, terminate that Child’s account.  

 

Cookies, Pixels, and Do Not Track Signals

When you view the Website, we may store some information on your computer's hard drive. This information will be in the form of a "Cookie" or “Pixels”. We use these to monitor the performance of the Site, measure its effectiveness, tailor our products, services and advertising to suit the personal interests of you and others, estimate our audience size, assist our online merchants to track visits to and sales at our websites and to process your order, track your status in our promotions, contests and sweepstakes, and/or analyze your visiting patterns.  

"Cookies" are small pieces of information stored by your browser on your computer's hard drive. Most web browsers automatically accept cookies, but you can usually change your browser to prevent this. If you disable cookies, you may be unable to order or use other features of our website. If you experience any problems, please email us at hello@fromourplace.com.

“Pixels” are small snippets of code that is provided on our website.  The pixel allows us to gather information about website visitors and allows us to understand the actions that visitors take on our Site.   

 

How to Manage Cookies

When you first access the Site, you may receive a message advising you that cookies and similar technologies are in use. By clicking "accept", closing the message, or continuing to browse the Sites, you signify that you understand and agree to the use of these technologies, as described in this Privacy Policy.

You do not have to accept cookies and consent can be withdrawn at any time, although you may not be able to use certain features on the Service. You can do this by activating the setting on your browser that allows you to refuse the setting of all or some cookies.

 

The following links below to helpful information for the most popular browsers:

Microsoft Internet Explorer:

https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies

 

Google Chrome:

https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=en

 

Mozilla Firefox:

https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

 

Apple Safari:

https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac

 

You may also exercise advertising cookie choices by visiting: 

 http://www.aboutads.info/choices/,

http://www.networkadvertising.org/choices/.



Do Not Track Signals

Do Not Track Signals from Web Browsers – The Website is not presently configured to support Do Not Track (“DNT”) signals from web browsers.  

 

Security

We take the security of your Personal Information seriously. We appreciate your patronage, and will employ reasonable measures designed to protect your information from unauthorized access and unsolicited contact from third party groups. To that end, all sensitive personal information is transmitted through secure networks supported by SSL encryption. 

 

Your California Privacy Rights

California law permits our customers who are California residents to request certain information about our disclosure of personal information to third parties for their direct marketing purposes during the preceding calendar year. This request is free and may be made once a year. To make such a request, please write to us at the following address:

LAGOM KITCHEN COMPANY

3924 Tuller Ave

Culver City, CA 90230

 

International Privacy Laws

If you are visiting OUR PLACE from outside of the United States, please be aware that you are sending information (including personal data) to the United States, where our servers are located. That information may then be transferred within the United States or back out of the United States to other countries outside of your country of residence, depending on the type of information and how it is stored by us. These countries (including the United States) may not have data protection laws as comprehensive or protective as those in the country of your residence, however, our collection, use, and storage of your personal data will at all times remain governed by this Privacy Policy.

 

Additional Information

This Policy is part of the Terms of Use of the Site is governed by those Terms of Use. Questions regarding this Policy or the practices of the Site should be directed to OUR PLACE by emailing such questions to hello@fromourplace.com

 

Updates to our Privacy Policy 

If we make any material changes to this Privacy Policy, we will post a notice on this Website notifying users of the changes. In some cases, we also may send an email notifying users of the changes. You should check this Website periodically to see if any recent changes to this Privacy Policy have occurred.

 

Complaints

While we hope that you will not need to, if you want to complain about our use of Personal Information please send an email detailing your complaint with the subject line “Personal Information Complaint) to hello@fromourplace.com.

If you reside in the European Union, you also have the right to lodge a complaint with the relevant supervisory authority. Please see further details below:

 

UK

Information Commissioner’s Office

Wycliffe House, Water Lane

Wilmslow

Cheshire

SK9 5AFwww.ico.org.uk

Tel: 0303 123 1113

Tel:  029 2067 8400 (calls in Welsh)

Email: casework@ico.org.uk

Germany

 

German Data Protection Regulators

https://www.ldi.nrw.de/mainmenu_Service/submenu_Links/Inhalt2/Aufsichtsbehoerden/Aufsichtsbehoerden.php

Spain

 

Spanish Data Protection Agency at:

Calle Jorge Juan, 6

28001

Madrid

Or via https://sedeagpd.gob.es/sede-electronica-web/

Italy

 

Garante per la protezione dei data personali

Piazza di Monte Citorio n. 121

00186

Romawww.gpdp.it –  www.garanteprivacy.it

E-mail: urp@gpdp.it

Fax: (+39) 06.69677.3785

Centralino telefonico: (+39) 06.69677.1

Belgium

 

Commission for the Protection of Privacy

Rue de la Presse 35

1000 BrusselsTel: +32 (0)2 274 48 00

Fax: +32 (0)2 274 48 35

commission@privacycommission.be

France

 

Commission Nationale de l’Informatique et des Libertés

3 Place de Fontenoy

TSA 80715 – 75334

PARIS CEDEX 07Tél : 01 53 73 22 22(du lundi au jeudi de 9h à 18h30 / le vendredi de 9h à 18h)

Fax : 01 53 73 22 00

Online form for complaints: https://www.cnil.fr/fr/plaintes

Netherlands  

 

Autoriteit Persoonsgegevens

Postbus 93374

2509 AJ DEN HAAGTel: (+31) – (0)70 – 888 85 00

Fax: (+31) – (0)70 – 888 85 01

Sweden

 

Datainspektionen

Box 8114

SE-104 20 StockholmSweden Office address:Drottninggatan 29, 5th floor

StockholmE-mail: datainspektionen@datainspektionen.se

Tel:  +46 8 657 61 00



Contact Us

If you have any questions regarding this Privacy Policy, you should contact our Customer Service Department at hello@fromourplace.com

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